ORDER

1. Can I print my own images on the products?

Yes you can. Select the product you would like to customize and upload your image using our design tool. 

2. Why is my order status not changed? 

Our lead time is approximately 7 days. Your status will be updated after it is being shipped out. Sometimes, there may be a delay in the change of the status even after your order has been mailed out. Please allow 1-2 days for us to update the status. 

3. Can I self-collect my order?

We only do delivery at the moment. 

 

PRODUCTION & SHIPPING

1. How long will it take before I will receive my order?

As all of our products are personalized/customized, the production time is approximately 5-7 working days. Delivery will take another 1-3 workings days for local orders and 7-14 days for international orders. Production time may be longer for large orders or during festive periods and will be advised accordingly. Do place your order in advance to receive in time to be given as a gift. 

2. Do you accept rush order to receive before your stated production time?

Please contact us if you would like your item to reach you earlier. We provide express delivery and costs would be bore by the customer. Kindly contact us for the quote. We reserve the right to accept any rush orders especially during festive periods and high order volumes. Do place your order in advance to receive in time to be given as a gift.  

3. How will my orders be delivered?

Orders will be delivered to your doorstep in 1-3 working days after the production time of approximately 5-7 days for local orders. International orders will take approximately 7-14 days depending on the country of destination. Due to our different production lines and some products taking a longer production time, your order may be sent out to you separately so that they can reach you earlier, however, at no additional shipping costs. 

 

PAYMENT

1. What are your payment methods?

We accept payment by PAYNOW, Bank Deposit/Transfer or by Credit Card/Debit Card via Shopify Payment by Stripes, a secure payment gateway. Simply select the option during checkout. For payment by Bank Deposit/Transfer, please make payment within 48 hours after order has been placed, otherwise your order will be automatically cancelled.